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Customer Feedback


Here at Formby Pool we endeavour to be the best we can to enhance your experience with us. We set ourselves high standards, which we strive to achieve and exceed on a daily basis.

As a valued supporter of Formby Pool Trust your feedback is greatly appreciated and positively encouraged. If during a vist you find anything below standard, we most certainly would like to here from you. Conversly if you have any suggestions or would like to offer praise for an employee for example, again we would encourage you to do so.

There are many ways to provide us with feedback, whilst at the centre you can does this verbally, to a member of our team or in writing via our feedback station located within the reception area. Alternatively you can contact us via email or telephone, please find our contact details below;  

 Contact Details
Email This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Phone 01704 879366

We aim to resolve verbal complaints instantly where possible and promise to respond to your written feedback within 10 working days.

Our customer charter highlights the standards you can expect when visiting FPT, to view our charter please follow the following link.